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Documentation Index

Fetch the complete documentation index at: https://docs.inploi.com/llms.txt

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When a candidate can’t complete their application, they usually see a “Failed to submit” message or the form freezes after they click apply. This is almost always caused by a problem passing candidate data to your ATS.
Application errors need to be raised quickly. Every hour the error persists, candidates lose the ability to apply. Treat submission errors as Priority 1 unless they affect only a small number of roles.
1
Reproduce the error yourself
2
Open the job link the candidate was applying to and attempt to complete an application. Note exactly where the process breaks — which step and what message appears.
3
Check if it affects one job or all jobs
4
If only one or two jobs are affected, the issue is likely with how that specific job is configured in your ATS. If all applications are failing, there may be a wider integration issue.
5
Gather the job URL and any error messages
6
Copy the full URL of the job page. If the candidate shared a screenshot of the error, keep that too. This information speeds up diagnosis significantly.
7
Raise a ticket with inploi support
8
Send the inploi team:
9
  • The job URL
  • A description of where the application fails
  • Any error text or screenshots
  • The approximate time the error started
    • Some submission errors occur because a question type in your ATS application form is not yet supported by inploi. If a new question type has recently been added to your ATS, mention this when you raise the ticket.

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    What to do if this doesn’t work

    If inploi support cannot replicate the error, ask the affected candidate to try a different device or browser. Some errors are caused by browser extensions interfering with the form. If the error is intermittent, it may be linked to your ATS being temporarily unavailable.