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When a candidate can’t complete their application, they usually see a “Failed to submit” message or the form freezes after they click apply. This is almost always caused by a problem passing candidate data to your ATS.
Application errors need to be raised quickly. Every hour the error persists, candidates lose the ability to apply. Treat submission errors as Priority 1 unless they affect only a small number of roles.
Some submission errors occur because a question type in your ATS application form is not yet supported by inploi. If a new question type has recently been added to your ATS, mention this when you raise the ticket.

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What to do if this doesn’t work

If inploi support cannot replicate the error, ask the affected candidate to try a different device or browser. Some errors are caused by browser extensions interfering with the form. If the error is intermittent, it may be linked to your ATS being temporarily unavailable.